Help center
How can we help?
Answers to the questions we hear most. Can't find yours? Reach out directly below.
Getting started
How do I create a HUBCV account?+
Click Register in the top navigation, fill in your name, email, and password, and you're in — no school or company code required to start.
Is HUBCV free?+
Yes. Signing up, building your living resume, applying to jobs and courses, and using the core app are free for every individual, permanently. See Pricing for how AI credits work.
Do I need a .edu email?+
No. HUBCV works for students, teachers, employers, and employees alike — a personal or work email is fine.
Resume & AI
How does the resume get generated?+
Your resume is generated from verified activity across four modules — job history, academics, online training, and social activity — using our patented scoring model. Add a project or finish a course, and your resume updates automatically.
What are AI credits used for?+
Everyday actions like basic profile building are free. Deeper AI features — gap analysis, high-volume job matching, interview prep — draw from your monthly credit allowance.
Can I export my resume as a PDF?+
Yes, from the Resume page in the app — click Export PDF for a polished, ready-to-send document.
Billing & credits
What happens if I run out of AI credits?+
You can buy a one-time top-up any time your monthly allowance runs out — see the Pricing page for current top-up rates.
Can I cancel a paid plan anytime?+
Yes, plans are month-to-month with no lock-in. Cancelling keeps your account on the Free tier with its own monthly credit allowance.
Schools & business
How is HUBCV different for schools versus businesses?+
Schools get teacher dashboards, cohort analytics, and LMS integrations. Businesses get skills-based candidate search and an internal mobility board. Both read from the same underlying verified-activity graph — just a different view.
Who do I talk to about a school or company-wide rollout?+
Start from the For schools or For business pages and use the contact CTA — our partnerships team handles rollouts directly.
Still stuck?
Our support team usually replies within a day.