Help center

How can we help?

Answers to the questions we hear most. Can't find yours? Reach out directly below.

Getting started

How do I create a HUBCV account?+

Click Register in the top navigation, fill in your name, email, and password, and you're in — no school or company code required to start.

Is HUBCV free?+

Yes. Signing up, building your living resume, applying to jobs and courses, and using the core app are free for every individual, permanently. See Pricing for how AI credits work.

Do I need a .edu email?+

No. HUBCV works for students, teachers, employers, and employees alike — a personal or work email is fine.

Resume & AI

How does the resume get generated?+

Your resume is generated from verified activity across four modules — job history, academics, online training, and social activity — using our patented scoring model. Add a project or finish a course, and your resume updates automatically.

What are AI credits used for?+

Everyday actions like basic profile building are free. Deeper AI features — gap analysis, high-volume job matching, interview prep — draw from your monthly credit allowance.

Can I export my resume as a PDF?+

Yes, from the Resume page in the app — click Export PDF for a polished, ready-to-send document.

Billing & credits

What happens if I run out of AI credits?+

You can buy a one-time top-up any time your monthly allowance runs out — see the Pricing page for current top-up rates.

Can I cancel a paid plan anytime?+

Yes, plans are month-to-month with no lock-in. Cancelling keeps your account on the Free tier with its own monthly credit allowance.

Schools & business

How is HUBCV different for schools versus businesses?+

Schools get teacher dashboards, cohort analytics, and LMS integrations. Businesses get skills-based candidate search and an internal mobility board. Both read from the same underlying verified-activity graph — just a different view.

Who do I talk to about a school or company-wide rollout?+

Start from the For schools or For business pages and use the contact CTA — our partnerships team handles rollouts directly.

Still stuck?

Our support team usually replies within a day.

support@hubcv.example